At a Glance
- Severe winter storm threatens half the U.S. population.
- American Airlines cancels 1,200 flights and adds 3,200 seats.
- Passengers can rebook or get full refunds within 7 business days.
Why it matters: Travelers facing cancellations need clear options for refunds and rebooking.
American Airlines is the first airline to announce a sweeping change-fee waiver as a powerful winter storm rolls across the country. The storm, which has already caused power outages in parts of Texas, threatens to disrupt travel for millions. Travelers can now rely on the airline’s new policy to avoid extra costs while the weather rages.
Flight Disruptions and Airline Response
The storm has forced the cancellation of more than 1,200 flights scheduled for Saturday, according to aviation analytics firm Cirium. In response, American Airlines has added more than 3,200 extra seats on flights to and from Dallas-Fort Worth International Airport through at least Sunday. The additional capacity is meant to accommodate passengers whose itineraries have been altered.
Key Actions for Passengers
- Check the airline’s app or website for the latest status before heading to the airport.
- If you are already at the airport, join the customer-service line to speak with a representative.
- If you are at home or in a hotel, call the reservations line or use the online chat to connect with staff.
- While waiting, search for alternate flights to see if you can be rebooked without a fee.
Most airlines will rebook you on a later flight for no additional charge, but this depends on the availability of open seats. If you decide to cancel your trip altogether, you are entitled to a full refund even if you purchased a non-refundable ticket.
Refund Eligibility and Timing
Passengers who decline an alternative flight or a voucher are guaranteed a refund. The U.S. Department of Transportation requires airlines to issue refunds within:
| Payment Method | Timeframe | Notes |
|---|---|---|
| Credit card | 7 business days | Immediate electronic transfer |
| Check or cash | 20 calendar days | Physical or electronic return |
Refunds cover the ticket price and any unused extras such as bag fees or seat upgrades.
What Airlines Must Provide
U.S. airlines are not required to compensate passengers for meals or lodging during an “uncontrollable” event like severe weather. However, each airline has its own policies for “controllable” cancellations or long delays caused by maintenance, crew shortages, or computer outages. The Transportation Department maintains a website where travelers can view each airline’s commitments.
Tips for Managing Storm-Related Travel
- Book a backup flight with an airline that offers a full refund if cancelled within 24 hours of booking. Executive editor Kyle Potter of Thrifty Traveler highlights airlines that meet this criterion.
- If you hold a higher frequent-flyer status, call the airline’s priority number to expedite assistance.
- Look up the airline’s international support number; those agents often rebook you just the same.
- Expect the customer-service lines to be busy. Patience and persistence are key.
Understanding Change Fees and Travel Credits
American Airlines is waiving change fees for passengers impacted by the storm. While some airlines may offer a travel credit, the law requires a full refund if you no longer wish to travel. A travel credit is optional and typically usable for future flights.
The Bigger Picture
A major, days-long winter storm is threatening to bring snow, sleet, ice, and extensive power outages to about half the U.S. population. Forecasters warn that catastrophic damage, especially in areas pounded by ice, could rival that of a hurricane. As flight disruptions stack up, travelers need clear guidance on how to navigate cancellations, rebooking, and refunds.
Key Takeaways
- American Airlines has canceled 1,200 flights and added 3,200 seats.
- Passengers can rebook or receive a full refund within 7 business days for credit-card payments.
- Airlines are not required to cover meals or lodging for weather-related cancellations.
- Backup flights with refundable policies can save travelers time and money.
- Contact priority lines if you have elite status; international support lines may also help.
By staying informed and following the steps outlined above, travelers can avoid the frustration of last-minute changes and ensure they receive the compensation they are legally entitled to.
