New Jersey has joined a growing list of states in a lawsuit against Uber over the difficulty of canceling its Uber One subscription, according to the state’s Attorney General’s Office.
Background
The lawsuit follows a filing by the Federal Trade Commission in April of 2025, which accused Uber Technologies, LLC and Uber USA, LLC of deceptive practices related to the Uber One service.
Uber One Claims
Uber’s marketing materials claim that the subscription saves customers money on rideshare and delivery services, but the complaint alleges that the cancellation process is far from simple.
Automatic Renewal and Tedious Steps
While Uber states that subscribers can cancel at any time, the service automatically renews and the steps required to terminate the plan are described in the complaint as tedious and confusing.
Customer Experience
Customers report being trapped in a loop of dozens of screens and steps just to submit a cancellation request, and then waiting for hours for a customer‑service representative to respond.
Delayed Responses Lead to Charges
The complaint notes that many representatives do not respond quickly enough, which leads to customers being charged for Uber One even after they have requested cancellation.
Early Billing and Free Trial Issues
Uber is alleged to charge customers before their set billing date, and those who were on a free trial are said to have been billed before the trial period ended.
Unawareness of Enrollment
Some users have claimed that they were not even aware that they had enrolled in Uber One before the service began charging them.
Legal Demands
In response, New Jersey officials are seeking restitution, penalties, costs and an injunction against Uber to protect consumers from the alleged practices.
Requested Injunction
The lawsuit also requests that Uber be prevented from continuing the disputed cancellation procedures and from charging customers in the manner described.
Filing a Complaint
Residents who believe they have been affected by Uber One can file a complaint through a link provided by the state, or they can write directly to the New Jersey Division of Public Affairs at P.O. Box 45025, Newark, New Jersey 07101.
State’s Public Availability
The state’s Attorney General’s Office has made the complaint publicly available, encouraging anyone with concerns about Uber One to take action.
Action for Residents
If a New Jersey resident experiences difficulties canceling Uber One or notices unexpected charges, the state urges them to submit a formal complaint to ensure their issue is documented.
Broader Consumer Trend
The lawsuit highlights a broader trend of consumer complaints about subscription services, and it underscores the importance of clear cancellation policies.
Closing
As the legal process unfolds, Uber’s response and any potential settlement will likely be closely watched by consumers and regulators alike.
Key Takeaways
- New Jersey joins FTC in lawsuit over Uber One cancellation difficulties.
- Complaint cites automatic renewals, long screen loops, and unwanted charges.
- Residents can file complaints with the NJ Division of Public Affairs.
