> At a Glance
> – Amazon will pay up to $51 per person after a $2.5 billion FTC settlement
> – 35 million U.S. Prime customers are eligible for refunds
> – Claims portal is open through July 2026 for missed automatic payments
> – Why it matters: You could get cash back if Amazon tricked you into Prime or blocked your cancellation
Amazon is mailing the last wave of refund notices to Prime customers who were allegedly enrolled without clear consent or who struggled to cancel. The e-commerce giant agreed to a $2.5 billion payout-the largest FTC consumer refund in history-to resolve the class-action case.
Who Gets Money
You qualify if you:
- Joined Amazon Prime for U.S. marketplace between June 23, 2019 and June 23, 2025 through the disputed flow, or
- Started but never finished the online cancellation process, or
- Accepted a Savings Offer while trying to cancel in that same period
The FTC says roughly 35 million people fall into these camps.
| Phase | When It Happened | What You Should Do |
|---|---|---|
| Automatic | Nov 12-Dec 24, 2025 | Check email for Amazon notice-no action needed |
| Claim Required | Jan 5, 2026 onward | Submit form within 180 days of notice |
How Much and How to File
Each refund equals the total Prime fees you paid, capped at $51. Amazon began emailing and mailing claim instructions in January 2026.
- Visit the claims portal linked in your notice
- Complete the form by July 2026 (180 days from notification)
- Keep the notice-it contains your unique claim code
FTC spokesperson stated:
> “Consumers deserve a straightforward cancellation process. This settlement delivers refunds to millions affected by Amazon’s practices.”
Key Takeaways
- Check email and mailbox for Amazon or FTC notices
- File a claim within six months if you receive a notice
- No notice yet? The window stays open through July 2026
- Maximum payout is $51 per eligible account
Act quickly once notified-missing the 180-day deadline forfeits your refund.
